Forum:Hard drive help I need the data

I have been trying to turn on my ScreenPlay Pro HD and I have not been able to get it to get all the way on every once and a while I will get the loading screen on my tv and then nothing. I can hear the hard drive spinning up and then a beep, over and over for 3 minutes then the blinking blue light. I am on the latest firmware (I think) and running windows 7. I have tried connecting it to my computer with no luck. I have pulled the hard drive out and put it in an external case and it will spin up fine and keep going but i am not able to see the drive. So my questions are 1. is there any way to get access to the drive. 2. How can I check to see if the drive is working and accessible? 3. What are my next steps.

I posted this on the Iomega form and they said to come here.

Ok so i got my data by using sata connection to my computer. My next problem is that I now can not get the SSP to do anything. Is there a way to Reflash the info with the hard drive not on the SSP???? That is the only thing that I can think of.


 * I do not understand what do you mean by "Reflash the info". Once you have your data safe, there are several actions you could perform. For instance, reformat the drive, create one single partition NTFS, and make SPP recreate partitions. This is documented in this wiki. Then copy back the data via USB or LAN.


 * You could as well expend some time checking whether your disk is in good shape while connected to the SATA on the PC. If the HDD is Seagate you could use "Seagate Tools for windows" or even better "Seagate Tools for DOS". http://www.seagate.com/www/en-us/support/downloads/seatools. You could as well validate whether your disk firmware level is the problematic one, as documented on this wiki.


 * In any case, beware that your disk might be in bad shape and a new problem might arise later. You should keep a copy of anything you store on the SPP just in case -this is a good practice in all cases, but when you are working with a error prone HDD it is mandatory. Not keeping a backup copy is suicidal.


 * Installing a new 500GB HDD is cheap nowadays. In this wiki it is documented on how to install a new HDD.


 * Good luck.


 * JE NavaDelRey 13:19, December 27, 2010 (UTC)